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Loco Rewards
Find out more about our rewards program.
Earning Points
- Loco Rewards - How do I know how many points I have earned?
- Loco Rewards - I placed an online order but didn’t receive points. Why not?
- Loco Rewards - I placed an online order. How do I earn points?
- Loco Rewards - I don’t have the app. Can I earn points using the elpolloloco.com website?
- Loco Rewards - How do I earn points?
- Loco Rewards - Can I give the cashier my phone number to apply my points to account?
- Loco Rewards - My receipt was for higher than the points I received, why?
- Loco Rewards - Do I earn points on delivery?
- Loco Rewards - I ordered online, but I don’t have the Loco Rewards app. Can I still add my receipt to get points?
- Loco Rewards – How to Earn Points
- Loco Rewards – What are Status Qualifying Points?
- Loco Rewards – What Is Loco Rewards?
- Loco Rewards - I forgot to scan my App at the restaurant. How do I claim my points for my order?
- Loco Rewards - I have an account but didn't have the Loco Rewards app with me when i purchased. Can I still earn points??
- Catering - None of these situations apply and I still don't now why i didn't earn points. What Should I do?
- Loco Rewards - How many times can I earn points in a day?
- Loco Rewards - Besides points, are there other ways to get free food and discounts?
- Loco Rewards – How does Loco Rewards work?
- Loco Rewards – What are the different Loco Rewards tiers?
- Loco Rewards - I forgot to scan or wasn’t signed into my Loco Rewards account. Can I still earn points?
- Loco Rewards - Forgot to scan or not signed in?
- Loco Rewards – Can I earn Points on the website
- Loco Rewards - Do my Loco Rewards points reset or carry over each year?
- Loco Rewards - What if I don’t have a mobile device or don’t want to have the Loco Rewards app on my phone?
- Loco Rewards - How do I move up in Loco Rewards tiers?
- Loco Rewards - Do I earn points for catering orders?
- Loco Rewards - How do I get El Pollo Loco Rewards points for my catering orders?
- Loco Rewards - Do I get Loco Rewards points for purchases made with a gift card?
- Loco Rewards - What rewards can I get with my points?
- Loco Rewards - Do I get Loco Rewards points for a purchase of a gift card within the restaurant?
- Loco Rewards - I read about some program changes that happened on January 27, 2026. What were they?
- Loco Rewards - None of these situations apply to me and I still don't know why i didn't earn points. What can I do?
About The Program
- Loco Rewards - If I save my gift card to my Loco Rewards app or during an online web order, can I use it again in restaurant?
- Loco Rewards – How do I get started
- Loco Rewards - Can I have more than one Loco Rewards account?
- Loco Rewards – Why does the El Pollo Loco app ask for my location information?
- Loco Rewards - Do rewards or point values ever change?
- Loco Rewards - No coupons are mailed to me, but I’d still like to receive coupons. How can I get some?
- Loco Rewards - Can I use a gift card to order online?
Redeeming Rewards
- Loco Rewards - I have enough points to redeem a reward. How do I redeem it?
- Loco Rewards - What's the difference between My Rewards and My Offers?
- Loco Rewards - I clicked "Redeem In-Store" and now I can't find my Reward
- Loco Rewards - How many times a day can I redeem rewards?
- Loco Rewards - What happens if I change my mind after selecting “redeem” in the Loco Reward app, or select the wrong reward?
- Loco Rewards - How do I redeem my reward when ordering online or in the app?
- Loco Rewards - How do I redeem my reward in a restaurant?
- Loco Rewards – Do my Status or Redeemable Points reset each year?
- Loco Rewards – What are Redeemable Points?
- Loco Rewards - If I have enough points for more than one reward, can I use them later?
- Loco Rewards - How does the point system work?
- Loco Rewards - What’s the difference between Status Qualifying Points and Redeemable Points?
- Loco Rewards - I bought an eGift card on elpolloloco.com, how do I redeem it?
- Loco Rewards - I received an eBonus Card during an eGift Card promotion, how do I redeem it?
- Loco Rewards - I received a “Free Item” (i.e. Free Classic Tostada) during an eGift Card promotion, how do I redeem it?
- Loco Rewards - How does the status tier system work?
- Loco Rewards - What rewards can I unlock with my spendable points in the Loco Rewards app?