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Loco Rewards
Find out more about our rewards program.
- What is Loco Rewards?
- What are the different Loco Rewards tiers?
- What are Status Qualifying Points?
- What are Redeemable Points?
- Do my Status or Redeemable Points reset each year?
- How do I earn points online
- I forgot to scan or wasn’t signed into my Loco Rewards account. Can I still earn points?
- Forgot to scan or not signed in?
- I ordered online, but I don’t have the Loco Rewards app. Can I still add my receipt to get points?
- Can I earn Points on the website
- Do my Loco Rewards points reset or carry over each year?
- How do I move up in Loco Rewards tiers?
Earning Points
- Do I earn points on delivery?
- My receipt was for higher than the points I received, why?
- Can I give the cashier my phone number to apply my points to account?
- How do I earn points?
- I don’t have the app. Can I earn points using the elpolloloco.com website?
- I placed an online order. How do I earn points?
- I placed an online order but didn’t receive points. Why not?
- How do I know how many points I have earned?
- Do I earn points for catering orders?
- How does the point system work?
- How does the status tier system work?
- What’s the difference between Status Qualifying Points and Redeemable Points?
- I forgot to scan my App at the restaurant. How do I claim my points for my order?
- I have an account but didn't have the Loco Rewards app with me when i purchased. Can I still earn points??
- None of these situations apply and I still don't now why i didn't earn points. What Should I do?
- How many times can I earn points in a day?
- Besides points, are there other ways to get free food and discounts?
About The Program
- How do I get started
- What rewards can I unlock with my spendable points in the Loco Rewards app?
- How does Loco Rewards work?
- Can I have more than one Loco Rewards account?
- Why does the El Pollo Loco app ask for my location information?
- What if I don’t have a mobile device or don’t want to have the Loco Rewards app on my phone?
- I read about some program changes that happened on January 27, 2026. What were they?
Redeeming Rewards
- How do I redeem my reward in a restaurant?
- How do I redeem my reward when ordering online or in the app?
- Do rewards or point values ever change?
- What happens if I change my mind after selecting “redeem” in the Loco Reward app, or select the wrong reward?
- What rewards can I get with my points?
- How many times a day can I redeem rewards?
- I clicked "Redeem In-Store" and now I can't find my Reward
- What's the difference between My Rewards and My Offers?
- I have enough points to redeem a reward. How do I redeem it?
- If I have enough points for more than one reward, can I use them later?