---
title: Loco Rewards - I bought an eGift card on elpolloloco.com, how do I redeem it?
description: I bought an eGift card on elpolloloco.com, how do I redeem it?
---

[Skip to content](https://www.lococarehub.com/resources/i-bought-an-egift-card-on-elpolloloco.com-how-do-i-redeem-it-#main-content)

[![EPL\_HorizontalLogo\_R (crop)](https://www.lococarehub.com/hs-fs/hubfs/Logos/EPL_HorizontalLogo_R%20(crop).png?width=148&height=43&name=EPL_HorizontalLogo_R%20(crop).png)](https://www.lococarehub.com/?hsLang=en)

Open main navigation

Close main navigation

- [Home](https://www.lococarehub.com/)

[Home](https://www.lococarehub.com/?hsLang=en)

 HOW CAN WE HELP?

- There are no suggestions because the search field is empty.

1. [Loco Care Hub Resources](https://www.lococarehub.com/resources?hsLang=en)
2. [Loco Rewards](https://www.lococarehub.com/resources/loco-rewards?hsLang=en)
3. [Redeeming Rewards](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#redeeming-rewards)

# Loco Rewards - I bought an eGift card on elpolloloco.com, how do I redeem it?

When you purchase an eGift card online at order.elpolloloco.com, you will receive an email with a link to your eGift Card.

If you did not receive an email with your eGift card, or for any further eGift card assistance, please email elpollolocogiftcardsupport@cashstar.com

To redeem eGift Card online at order.elpolloloco.com

At checkout, select “El Pollo Loco Gift Card” under the Add New Payment Method drop-down  
Enter the 19-digit gift card number and PIN, then select “Add Card”  
To redeem in the Loco Rewards App:

At checkout, under Payment Method, select “Add New”  
Choose “Gift Card” and enter the 19-digit gift card number and PIN  
Select “Pay” to process the transaction  
To redeem in-restaurant, present the QR Code in your eGift Card email to the Cashier during checkout.

- [Loco Rewards](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#main-content)

    - [Earning Points](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#earning-points)
    - [About The Program](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#about-the-program)
    - [Redeeming Rewards](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#redeeming-rewards)
    - [Technical Support](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#technical-support)
- [Gift Cards](https://www.lococarehub.com/resources/gift-cards?hsLang=en#main-content)

    - [About the Program](https://www.lococarehub.com/resources/gift-cards?hsLang=en#about-the-program)
    - [Buying Gift Cards](https://www.lococarehub.com/resources/gift-cards?hsLang=en#buying-gift-cards)
    - [Using Gift Cards](https://www.lococarehub.com/resources/gift-cards?hsLang=en#using-gift-cards)
    - [Gift Card Issues](https://www.lococarehub.com/resources/gift-cards?hsLang=en#gift-card-issues)
- [Menu and Online Ordering](https://www.lococarehub.com/resources/menu-and-online-ordering?hsLang=en#main-content)

    - [Menu Availability & Pricing](https://www.lococarehub.com/resources/menu-and-online-ordering?hsLang=en#menu-availability-pricing)
    - [Troubleshooting Online Orders](https://www.lococarehub.com/resources/menu-and-online-ordering?hsLang=en#troubleshooting-online-orders)
    - [Nutritional Information](https://www.lococarehub.com/resources/menu-and-online-ordering?hsLang=en#nutritional-information)
- [Delivery](https://www.lococarehub.com/resources/delivery?hsLang=en#main-content)

    - [Menu & Online Ordering](https://www.lococarehub.com/resources/delivery?hsLang=en#menu-online-ordering)
    - [Delivery Availability](https://www.lococarehub.com/resources/delivery?hsLang=en#delivery-availability)
- [Catering](https://www.lococarehub.com/resources/catering?hsLang=en#main-content)

    - [General Catering Info](https://www.lococarehub.com/resources/catering?hsLang=en#general-catering-info)
    - [Catering Delivery & Fees](https://www.lococarehub.com/resources/catering?hsLang=en#catering-delivery-fees)
    - [Modifications & Quantity](https://www.lococarehub.com/resources/catering?hsLang=en#modifications-quantity)
    - [Catering Menu Details](https://www.lococarehub.com/resources/catering?hsLang=en#catering-menu-details)
    - [How to Place a Catering Order](https://www.lococarehub.com/resources/catering?hsLang=en#how-to-place-a-catering-order)
- [Restaurant Information](https://www.lococarehub.com/resources/restaurant-information?hsLang=en#main-content)

    - [Locations & Contact](https://www.lococarehub.com/resources/restaurant-information?hsLang=en#locations-contact)
    - [General Info](https://www.lococarehub.com/resources/restaurant-information?hsLang=en#general-info)
    - [Mailed Coupons](https://www.lococarehub.com/resources/restaurant-information?hsLang=en#mailed-coupons)
- [El Pollo Loco Team Members](https://www.lococarehub.com/resources/el-pollo-loco-team-members?hsLang=en#main-content)

    - [El Pollo Loco Team Members](https://www.lococarehub.com/resources/el-pollo-loco-team-members?hsLang=en#el-pollo-loco-team-members)
- [Contact](https://www.lococarehub.com/resources/contact?hsLang=en)

Help Center

Copyright © 2025,