---
title: Loco Rewards - I received an eBonus Card during an eGift Card promotion, how do I redeem it?
description: I received an eBonus Card during an eGift Card promotion, how do I redeem it?
---

[Skip to content](https://www.lococarehub.com/resources/i-received-an-ebonus-card-during-an-egift-card-promotion-how-do-i-redeem-it-#main-content)

[![EPL\_HorizontalLogo\_R (crop)](https://www.lococarehub.com/hs-fs/hubfs/Logos/EPL_HorizontalLogo_R%20(crop).png?width=148&height=43&name=EPL_HorizontalLogo_R%20(crop).png)](https://www.lococarehub.com/?hsLang=en)

Open main navigation

Close main navigation

- [Home](https://www.lococarehub.com/)

[Home](https://www.lococarehub.com/?hsLang=en)

 HOW CAN WE HELP?

- There are no suggestions because the search field is empty.

1. [Loco Care Hub Resources](https://www.lococarehub.com/resources?hsLang=en)
2. [Loco Rewards](https://www.lococarehub.com/resources/loco-rewards?hsLang=en)
3. [Redeeming Rewards](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#redeeming-rewards)

# Loco Rewards - I received an eBonus Card during an eGift Card promotion, how do I redeem it?

I BOUGHT MY eGIFT CARD DURING A PROMOTION AT ELPOLLOLOCO.COM:

eBonus Card will automatically be emailed to you after qualifying gift card purchase within 48 hours. eBonus Cards purchased through order.elpolloloco.com may be used online at order.elpolloloco.com, in the Loco Rewards app, or in-restaurant.

If you did not receive an email with your eGift card, or for any further eGift card assistance, please email elpollolocogiftcardsupport@cashstar.com

To redeem eBonus online at order.elpolloloco.com:

At checkout, select “El Pollo Loco Gift Card” under the Add New Payment Method drop-down  
Enter the 19-digit gift card number and PIN, then select “Add Card”  
To redeem eBonus in the Loco Rewards App:

At checkout, under Payment Method, select “Add New”  
Choose “Gift Card” and enter the 19-digit gift card number and PIN  
Select “Pay” to process the transaction To redeem eBonus in-restaurant: At checkout, present the Bonus Card Number and Pin to your cashier.  
To redeem eBonus in-restaurant:  At checkout, present the Bonus Card Number and Pin to your cashier.

- [Loco Rewards](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#main-content)

    - [Earning Points](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#earning-points)
    - [About The Program](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#about-the-program)
    - [Redeeming Rewards](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#redeeming-rewards)
    - [Technical Support](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#technical-support)
- [Gift Cards](https://www.lococarehub.com/resources/gift-cards?hsLang=en#main-content)

    - [About the Program](https://www.lococarehub.com/resources/gift-cards?hsLang=en#about-the-program)
    - [Buying Gift Cards](https://www.lococarehub.com/resources/gift-cards?hsLang=en#buying-gift-cards)
    - [Using Gift Cards](https://www.lococarehub.com/resources/gift-cards?hsLang=en#using-gift-cards)
    - [Gift Card Issues](https://www.lococarehub.com/resources/gift-cards?hsLang=en#gift-card-issues)
- [Menu and Online Ordering](https://www.lococarehub.com/resources/menu-and-online-ordering?hsLang=en#main-content)

    - [Menu Availability & Pricing](https://www.lococarehub.com/resources/menu-and-online-ordering?hsLang=en#menu-availability-pricing)
    - [Troubleshooting Online Orders](https://www.lococarehub.com/resources/menu-and-online-ordering?hsLang=en#troubleshooting-online-orders)
    - [Nutritional Information](https://www.lococarehub.com/resources/menu-and-online-ordering?hsLang=en#nutritional-information)
- [Delivery](https://www.lococarehub.com/resources/delivery?hsLang=en#main-content)

    - [Menu & Online Ordering](https://www.lococarehub.com/resources/delivery?hsLang=en#menu-online-ordering)
    - [Delivery Availability](https://www.lococarehub.com/resources/delivery?hsLang=en#delivery-availability)
- [Catering](https://www.lococarehub.com/resources/catering?hsLang=en#main-content)

    - [General Catering Info](https://www.lococarehub.com/resources/catering?hsLang=en#general-catering-info)
    - [Catering Delivery & Fees](https://www.lococarehub.com/resources/catering?hsLang=en#catering-delivery-fees)
    - [Modifications & Quantity](https://www.lococarehub.com/resources/catering?hsLang=en#modifications-quantity)
    - [Catering Menu Details](https://www.lococarehub.com/resources/catering?hsLang=en#catering-menu-details)
    - [How to Place a Catering Order](https://www.lococarehub.com/resources/catering?hsLang=en#how-to-place-a-catering-order)
- [Restaurant Information](https://www.lococarehub.com/resources/restaurant-information?hsLang=en#main-content)

    - [Locations & Contact](https://www.lococarehub.com/resources/restaurant-information?hsLang=en#locations-contact)
    - [General Info](https://www.lococarehub.com/resources/restaurant-information?hsLang=en#general-info)
    - [Mailed Coupons](https://www.lococarehub.com/resources/restaurant-information?hsLang=en#mailed-coupons)
- [El Pollo Loco Team Members](https://www.lococarehub.com/resources/el-pollo-loco-team-members?hsLang=en#main-content)

    - [El Pollo Loco Team Members](https://www.lococarehub.com/resources/el-pollo-loco-team-members?hsLang=en#el-pollo-loco-team-members)
- [Contact](https://www.lococarehub.com/resources/contact?hsLang=en)

Help Center

Copyright © 2025,