What do I do if my card does not work even when manually entered?

Please submit a request at www.elpolloloco.com/contact-us/ or contact giftcards@elpolloloco.com for assistance any time during normal business hours, 8am to 5pm PT, Monday - Friday. Please provide the card number(s), your name, return phone number and mailing address for follow-up. Your information will be sent along to the appropriate department that will assist with sending you a replacement card. A new card will be issued in within 7 to 10 business days.