Menu and Online Ordering

Find answers to your questions about your order here.

• What if I need to change or cancel my online order after placing it ?
• I selected a different location and the prices changed. Why is that?
• I tried to submit an online order but received an error message. Did the restaurant receive it? Was I charged twice?
• Can I use a gift card to order online?
• The item I want to order is not available on elpolloloco.com or in-store. Why not?
• Who should I contact if I have an issue or question about my online order?