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Gift Cards
Everything you need to know about where to get gift cards.
About the Program
- Where can I get an El Pollo Loco® Gift Card?
- What do I do if the card is unable to read when swiping?
- What happens if my card is lost or stolen?
- If I save my gift card to my Loco Rewards app or during an online web order, can I use it again in restaurant?
- How can I get a refund For my Gift Card Purchase?
- Approximately how long will cards purchased online take to reach the buyer?
- What do I do if my card does not work even when manually entered?
- I purchased an El Pollo Loco Gift Card at the restaurant, but they didn't load my funds, what do I do? / When I made a purchase at the El Pollo Loco restaurant, they charged my gift card twice. How do I get my money back?
- What El Pollo Loco locations in my area are participating in the El Pollo Loco Gift Card Program?
About the E-Gift Card Program
- How can I delete my eGift Card from the app?
- Can I add funds to my eGift card on the app?
- I never received my eGift card confirmation email
- I bought an eGift card on elpolloloco.com, how do I redeem it?
- How can I delete my eGift Card from the app?
- Do I get Loco Rewards points for purchases made with a gift card?
- Can I buy an eGift card in the Loco Rewards app?
- I received an eBonus Card during an eGift Card promotion, how do I redeem it?
- I received a “Free Item” (i.e. Free Classic Tostada) during an eGift Card promotion, how do I redeem it?
- Do I get Loco Rewards points for a purchase of a gift card within the restaurant?
- Can I save a physical gift card or eGift card to my Loco Rewards app or online profile?