I purchased an El Pollo Loco Gift Card at the restaurant, but they didn't load my funds, what do I do? / When I made a purchase at the El Pollo Loco restaurant, they charged my gift card twice. How do I get my money back?

You will need to present a proof of purchase (receipt) back to the location and ask to speak to the manager on duty. Explain what happened, and he/she will assist you. If you feel that you are not receiving proper assistance, please use our “Need to Tell Us About Your Visit?” form found on the Loco Care Hub homepage. We will take your contact information and escalate any concerns. Your information will be forwarded along to the appropriate department, which will follow up with management in order to resolve the situation.