I bought a gift card at the restaurant, but it wasn’t loaded or was charged twice. What should I do?

Please bring your proof of purchase (receipt) back to the restaurant and ask to speak with the manager on duty. Explain what happened, and they’ll help resolve the issue. 

If you don’t receive the help you need, go to the Loco Care Hub and select “Need to Tell Us About Your Visit?” to share your details. Our team will review your concern and follow up with the restaurant management to make things right.