---
title: Delivery - Who do I contact with an issue, refund request, or driver issue for my delivery order placed on elpolloloco.com or the Loco Rewards app?
description: Who do I contact with an issue, refund request, or driver issue for my delivery order placed on elpolloloco.com or the Loco Rewards app?
---

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2. [Delivery](https://www.lococarehub.com/resources/delivery?hsLang=en)
3. [Menu & Online Ordering](https://www.lococarehub.com/resources/delivery?hsLang=en#menu-online-ordering)

# Delivery - Who do I contact with an issue, refund request, or driver issue for my delivery order placed on elpolloloco.com or the Loco Rewards app?

If your order was incorrect, an item was missing, or there is another issue with your online order, please visit our Contact Us form at [elpolloloco.com/contact-us/](https://www.elpolloloco.com/contact-us/) so we can Make it Right.

- [Loco Rewards](https://www.lococarehub.com/resources/loco-rewards?hsLang=en#main-content)

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- [Menu and Online Ordering](https://www.lococarehub.com/resources/menu-and-online-ordering?hsLang=en#main-content)

    - [Menu Availability & Pricing](https://www.lococarehub.com/resources/menu-and-online-ordering?hsLang=en#menu-availability-pricing)
    - [Troubleshooting Online Orders](https://www.lococarehub.com/resources/menu-and-online-ordering?hsLang=en#troubleshooting-online-orders)
    - [Nutritional Information](https://www.lococarehub.com/resources/menu-and-online-ordering?hsLang=en#nutritional-information)
- [Delivery](https://www.lococarehub.com/resources/delivery?hsLang=en#main-content)

    - [Menu & Online Ordering](https://www.lococarehub.com/resources/delivery?hsLang=en#menu-online-ordering)
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    - [Modifications & Quantity](https://www.lococarehub.com/resources/catering?hsLang=en#modifications-quantity)
    - [Catering Menu Details](https://www.lococarehub.com/resources/catering?hsLang=en#catering-menu-details)
    - [How to Place a Catering Order](https://www.lococarehub.com/resources/catering?hsLang=en#how-to-place-a-catering-order)
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- [El Pollo Loco Team Members](https://www.lococarehub.com/resources/el-pollo-loco-team-members?hsLang=en#main-content)

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- [Contact](https://www.lococarehub.com/resources/contact?hsLang=en)

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